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Help & guides
Find instructions by daily restaurant task and see next steps based on your actual setup.
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Arranged in practical order from setup and daily operations through to growth.
Set up a restaurant for the first time
From creating the store to accepting QR-code orders.
- Complete store details and weekly trading hours
- Import the menu and complete dish images, prices and add-ons
- Generate a QR code and complete a test order on a phone
Orders and kitchen operations
Handle new orders, preparation progress, payments and refunds.
- Confirm new orders in Operations & Orders
- Update preparation status on the kitchen display
- Verify payment after completion; refunds require owner approval
Menu, inventory and languages
Manage categories, options, media, inventory and translations.
- Arrange menu categories in customer ordering sequence
- Configure options, add-ons, inventory and sold-out status
- Upload media and review names and descriptions in every language
Staff, roster and attendance
Create staff profiles, publish shifts and review attendance.
- Create a staff profile and confirm mobile number and employment type
- Publish shifts and notify staff
- Review attendance exceptions before preparing the payroll summary
Customers, reservations and retention
Manage reservations, reviews, offers and returning customers.
- Confirm new reservations and table assignments promptly
- Review customer feedback and follow up on service issues
- Send offers only to customers who have opted in
Advertising and performance analysis
From dish videos to Meta and Google ads and ROAS.
- Select a dish video and generate an advertising plan
- Connect an ad account and publish a test campaign
- Review order attribution and ROAS before applying AI recommendations
Receipts, reports and AI
Capture cost receipts, review business reports and use the AI assistant.
- Photograph a receipt and verify the detected amount and category
- Review the owner business report regularly
- Ask the AI assistant to explain issues and recommendations using real business data
Square, Meta and Google connections
Understand authorisation, synchronisation and connection status.
- Choose a service in the integrations centre
- Authorise using the restaurantโs own official account
- After authorisation, review the linked location, sync status and errors
Important action reminder
Refunds, deleting a restaurant, changing pay rules, and connecting live payment or advertising accounts are high-impact actions. Confirm the store, amount and account before submitting. SMOAI never asks restaurant owners for platform secret keys.