Restaurant reservation system in Australia
Collect online booking requests, confirm them in the restaurant workspace and track arrival, table assignment and completion.
Upload your menu before registering. AI creates an editable draft for you to review; the preview cannot charge a card or send a real kitchen order. Need help choosing a setup?
Keep booking requests visible from request to seating
Upload your menu and explore a sample restaurant before configuring a real public booking page and staff confirmation workflow.
The problem
Bookings taken across calls, messages and notes can be missed or confirmed inconsistently, especially while staff are serving guests.
How SMOAI approaches it
SMOAI provides a public booking page and an authorised reservation workspace. New requests are stored as pending so restaurant staff can confirm, assign a table, mark arrival, complete or cancel them. AI-assisted phone booking can create a pending request only after the separate phone provider, routing, privacy and real-call checks are completed.
Practical workflow
- Confirm the restaurant's booking page, trading details and table settings
- Submit and review a test booking request
- Define who confirms, changes, seats and cancels reservations
- Test staff notifications and the pending-to-completed workflow
- Enable public booking only after the restaurant confirms operating rules and privacy handling
Expected operational outcomes
- A visible pending and confirmed reservation queue
- Clear staff actions from request to seating
- A controlled handoff between public booking and restaurant operations
Who it suits
- Restaurants taking direct online reservation requests
- Teams that need a shared pending and confirmed booking list
- Venues preparing a controlled AI-assisted call workflow
Who should evaluate alternatives first
- Restaurants expecting every request to be automatically guaranteed
- Venues without staff ownership for confirmations and exceptions
- Live AI phone use before provider approval, routing and real-call validation
Frequently asked questions
Does a guest request become a confirmed reservation automatically?
No. New public and AI-assisted requests are stored as pending until authorised restaurant staff confirm them.
Can restaurant staff assign tables and update status?
Yes. Authorised users can assign a table and move a reservation through pending, confirmed, seated, completed or cancelled states.
Does this mean live AI phone booking is already activated?
No. Live phone handling requires separate provider setup, number routing, privacy and recording review, staff fallback rules and a successful real inbound call test.